Discover a wealth of insightful materials meticulously crafted to provide you with a comprehensive understanding of the latest trends.
Sales calls can be an invaluable window into your team’s performance. Every call holds information about what works, what doesn’t, and how your reps connect with customers. However, it can be difficult to understand these patterns if you’re just relying on manual reviews or sporadic feedback. This is where AI sales call analytics can really […]
AI, call recording, and GDPR are reshaping the way businesses handle customer interactions. Advances in AI now allow companies to transcribe calls, analyse sentiment, and identify patterns at scale, which provides valuable insights for improving service and operations. However, these capabilities also increase responsibility. Recording and analysing calls involves processing personal data, which means businesses […]
With so many moving parts and decisions to make, planning a marketing campaign can feel overwhelming. But success comes from a clear strategy, a deep understanding of your audience, and the ability to measure and optimise performance at every stage. This guide breaks down the steps needed to create a campaign that delivers results. From […]
In today’s fast-paced business environment, it’s no longer enough to make decisions based on intuition alone. Automated data analytics offers a smarter approach, utilising advanced technology to process and interpret vast amounts of information quickly and accurately. Businesses can turn raw data into actionable insights, giving them the ability to uncover opportunities, improve efficiency, and […]
Automated Analytics is proud to announce that its Founder and Chief Executive Officer, Mark Taylor, was awarded Business Person of The Year in the 27th Doncaster Business Awards last week. The accolade comes as the business posts record breaking 119% YOY growth with a global client base upwards of 5,000 clients including Doncaster City Council, Ticket Socket […]
For many businesses, phone calls remain one of the most important ways customers make contact. However, it can be a challenge to track what prompted the call in the first place. This can make it difficult to understand which marketing activities are driving results and where budgets should be focused. Call tracking provides the insights […]
It’s essential to hire the right people to drive your businesses towards success. However, the recruitment process can often be overly expensive. Many organisations are often surprised to find that their cost per hire is more than expected, eating into budgets and slowing growth. Understanding why these costs rise – and knowing how to address […]
In today’s competitive business environment, it’s no longer enough to simply listen to customer calls. It’s true that traditional call monitoring can provide some insights, but it can often miss critical details and opportunities. AI call transcription offers a smarter approach, turning every conversation into accurate, analysable data. By automating this process, businesses can gain […]
In a world where customers have more choices than ever, understanding what they really want has never been more important. Every conversation holds insights that can shape products and services, and drive business growth – but often these insights remain hidden. Traditional call monitoring and manual analysis are limited, often capturing only a fraction of […]
Professionals are bombarded with more information than ever before. Emails, meetings, reports, dashboards, documents, chat messages – the sheer volume of information we’re expected to consume and respond to daily can be overwhelming. This phenomenon, known as information overload, is becoming a serious barrier to productivity, efficiency and employee wellbeing. But could AI hold the […]
